Privacy policy

This document is an electronic record in terms of the Information Technology Act, 2000 and applicable rules, along with amended provisions related to electronic records in various statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY, ALONG WITH OUR WEBSITE TERMS OF USE AND ANY OTHER APPLICABLE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.

This Privacy Policy governs the collection, usage, storage, and protection of information by Jarex Home (hereinafter referred to as “Jarex Home,” “we,” “us,” or “our”), obtained through the use of its website (the “Website”) by users (“User” or “you”).

1. Consent

1.1

By using the Website and providing your information, you consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as detailed herein.

1.2

You agree that all personal data shall be retained for as long as necessary for business purposes or as required by applicable laws, whichever is later. Non-personal data may be retained indefinitely.

2. Information Collection and Usage

2.1 Personal Information Collected

We may collect the following information directly from Users of the Website:

Name, Email ID, Shipping & Billing Address, Phone Number
Used to identify Users, process orders, facilitate delivery of goods and services, and enhance security and fraud prevention.

Commercial Information
We do not store payment card numbers or PINs. All transactions are securely processed through third-party payment gateways. We may collect payment method details and order data to analyse transactions and improve services.

Internet and Network Activity
We may automatically collect IP address, device information, and location data when Users visit our Website. This information helps us analyse traffic and improve user experience.

Communication Data
Any communication through email, phone calls, WhatsApp, or customer support may be stored for quality assurance, support assistance, and fraud prevention.

Social Media Content
If Users tag or mention our brand on social media platforms, we may repost or share such content for promotional and engagement purposes.

Other Sources
We may use third-party analytics tools and marketing platforms to understand user behaviour and improve our services.

2.2 Information Updates

We may request Users to update their contact details and relevant information periodically to ensure proper communication and service delivery. We are not responsible for any communication failure caused by outdated or incorrect information provided by Users.

3. Access to Data

Jarex Home takes reasonable measures to protect personal information from unauthorized access, misuse, or disclosure. We collect and process information only for legitimate business purposes including order fulfillment, customer support, and improving website performance.

4. Security

4.1 Data Sharing

Jarex Home does not sell or rent personal data to third parties. However, certain information may be shared with trusted service providers such as:

  • Payment gateway providers
  • Shipping and logistics partners
  • Marketing and analytics platforms

This information is shared only for the purpose of providing services and improving customer experience.

4.2 Account Deletion

Users may request deletion of their account or personal data by contacting our support team. Please note that removing certain information may limit access to some website services.

4.3 Customer Notifications

Users may receive order updates, promotional messages, or service notifications. Users may opt out of marketing communication at any time.

4.4 Use of Cookies

Our Website may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve services. Users may disable cookies through their browser settings if they prefer.

4.5 External Links

Our Website may include links to external websites. Jarex Home is not responsible for the content or privacy practices of such third-party websites.

5. Review and Updates

We may update this Privacy Policy from time to time. Users are encouraged to review this page periodically to stay informed about how we protect personal information.

If significant changes are made, they will be communicated through the Website.

6. Opt-Out Rights

Users may withdraw consent for marketing communications or certain data processing activities by contacting us. However, withdrawal of essential information may affect the availability of certain services.

7. Data Accuracy, Verification, and Supplementation

We strive to maintain accurate and up-to-date information. Users are encouraged to inform us if any personal information provided is incorrect or requires updates.

8. Force Majeure

Jarex Home shall not be held liable for any loss, misuse, or breach of data resulting from events beyond our reasonable control, including but not limited to cyberattacks, natural disasters, server failures, or network interruptions.

While we implement reasonable security practices, no online system can guarantee absolute security.

9. Grievance Officer

For any complaints, concerns, or queries regarding this Privacy Policy or our data practices, please contact us at:

Email: support@jarexhome.com

10. Governing Law and Jurisdiction

This Privacy Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in India.