Refund policy
Thank you for shopping with Jarex Home. We aim to provide high-quality home storage products and ensure every order is carefully inspected before dispatch. However, if you are not fully satisfied with your purchase, we offer a replacement or exchange under specific conditions.
Eligibility for Replacement or Return
A replacement request will be accepted only under the following circumstances:
- The product delivered is different from the product ordered.
- The product has a genuine manufacturing defect.
- The product is damaged during delivery.
- The order is missing essential parts or accessories.
Non-Returnable Products
Due to the nature of our products and reverse logistics limitations, most products are non-returnable.
However, if the issue occurs due to an incorrect product, damaged product, or manufacturing defect, we will arrange a replacement after verification.
How to Request a Replacement or Exchange
If your order meets the eligibility criteria, you must submit a request within 48 hours of delivery.
You can contact us through:
Email: support@jarexhome.com
Please include the following information:
- Your Order ID
- 4–5 clear images of the product
- Images of the original packaging and shipping label
- A short explanation of the issue
Requests submitted after 48 hours of delivery may not be accepted.
Products must be unused, returned in original packaging, and include all accessories or components.
Replacement & Refund Process
Once your request is approved, we will arrange a replacement product depending on stock availability.
If the product is not available, we may provide a store credit or gift card of equal value.
Refunds or store credits are generally processed within 7–10 working days after the returned product is received and inspected.
Damaged Package at Delivery
If the outer package appears tampered with or damaged, please do not accept the delivery.
Return the package to the delivery agent and contact our support team immediately.
Order Cancellation Policy
Orders can only be cancelled before they are packed for dispatch.
To cancel your order, go to the Orders section on the website and select Cancel Order.
Once an order has been packed or shipped, cancellation will no longer be possible.
If an order is cancelled successfully, the refund will be processed after deducting applicable payment gateway charges.
Refunds will be credited within 7–10 business days to the original payment method when applicable.
Reverse Pickup & Exchange Timeline
If your replacement request is approved, reverse pickup will be scheduled within 4–5 working days.
Once the returned product is received and verified, the replacement product will be dispatched within 4–5 working days.
Refunds for Online & COD Orders
Refunds may be issued in the form of store credit or gift cards, depending on the situation.
Store credits can be used for future purchases on the website and are typically valid for 60 days.
Cash refunds are not available for Cash on Delivery (COD) orders.
Refunds or store credits will be processed only after the returned product has been received and inspected.
Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact us:
Email: support@jarexhome.com
